ABOUT US
What We Do
Services
Evaluation
We measure what matters to ensure your improvements drive real results. By assessing programs, services, and initiatives against intended objectives, we evaluate accessibility (including wait times), clinical effectiveness, operational efficiency, and return on investment. We quantify and model current and future health system demand, giving you the clear, data-driven insights needed to optimize your initiatives and scale with confidence.
Managing System Change
Navigating structural reform in Canada’s healthcare landscape requires aligning diverse partners around a shared urgency for timely, high-quality care. By aligning leaders, clinicians, staff and system partners, we build the unified support your initiative needs. From strategic roadmaps and readiness assessments to hands-on project management and on-site mentorship, we help plan and manage the changes required to accelerate and improve care delivery. We work side-by-side with your team to transform complex care pathways into manageable processes.
Performance and Outcomes Monitoring
We transform data into actionable insights for improving health system performance. By integrating and validating multiple data sources, we build a trusted foundation for decision-making across clinicians, sites, and regions. We monitor risk-adjusted metrics spanning access/timeliness, effectiveness, efficiency, safety, equity, and integrated, people-centred care. Results are risk-adjusted and benchmarked against peers and best practices to unlock standardized, measurable improvement.
Continuous Quality Improvement
With millions of Canadians waiting for surgeries, diagnostic imaging, and specialist appointments, organizations need immediate, sustainable interventions that don’t compromise care quality. By blending root-cause analysis and advanced health data analytics, we pinpoint performance gaps and key drivers. We then apply proven improvement methods—like Plan-Do-Study-Act (PDSA) cycles with measurable pathway targets and rapid-cycle learning—to bridge those gaps, optimize outcomes, and build lasting, system-wide excellence.
What Makes Our Work Effective
01 Built to Connect
We connect people and data across a health system to give a more complete picture of care. These connections reduce fragmentation, improve accountability, accelerate improvement, and target resources for the greatest impact.
02 Committed to Alignment
We help create the conditions for lasting, fair, and system-wide improvements by facilitating consensus on best practices and measuring progress against clear, evidence-based standards.
03 Trusted to Act
We provide the objective, system-level expertise required to challenge norms and cultivate a culture of continuous improvement. By combining data discipline with dedicated implementation capacity, we navigate bureaucratic complexity to deliver results.
WORKING TOGETHER
Flexible Partnership Models
IIHO partners with health agencies and government, medical and health practitioners, universities, researchers, foundations, non-profits, and educators. IIHO’s funding comes from service contracts, philanthropy, and grants and programs.
Lead Implementer
IIHO manages a full program or project lifecycle.
Consultative Partner
IIHO advises through strategy, recommendations, or analysis.
Specialized Support
IIHO provides specialized services for a larger initiative.
Partner With Us for Better Care
Connect with us to drive system change and track measurable results.